I cannot get into my account
Use the newest one-time code or open a tracked access request.
Get account helpClear recovery paths
Support that gets you moving again.
Find the fastest safe path for account access, billing, refunds, privacy requests, and product operation.
Choose what you need
A page will not load or progress looks wrong
Create a technical request without sending sensitive product details by email.
Get technical helpI need billing or cancellation help
Manage cancellation and payment methods securely, or create a billing question.
Open billing helpI want a refund reviewed
Choose satisfaction, possible duplicate charge, or possible billing error.
Request refund reviewI want to manage my information
Access, export, correct, delete, close an account, or appeal a privacy decision.
Open privacy controlsI only need to sign in
Use the same email associated with your membership and the newest code delivered.
Go to sign inContact Pike directly
If you cannot sign in or need another recovery path, email support@pikepursuit.com. Support is asynchronous; never include passwords, one-time codes, full card numbers, government identification, or detailed medical records.
Common questions
I cannot sign in. What should I do?
Open Sign In, enter the email used for Pike, and use the newest one-time code you receive. Codes expire and older codes may no longer work. Pike will not ask you to send a password or one-time code through ordinary support.
I paid but do not see access.
Return to your Pike account and check purchase status again. Pike waits for verified Stripe evidence before access opens. Refreshing the status cannot create a second purchase.
How do I cancel?
Open your Pike account and choose Manage billing or cancellation. Cancellation prevents future renewal; access ordinarily continues through the paid term.
How do I request a refund?
Sign in, open Support and Privacy Requests, choose Request refund review, and complete fresh email verification. Review the Refund Policy for eligibility and exclusions.
Can support change my Training or Nutrition plan?
Support can help you operate the product or resolve technical access. It does not provide live coaching, medical advice, rehabilitation, emergency response, or an improvised Training or Nutrition decision outside Pike’s governing system.
Important boundaries
Support is asynchronous and does not guarantee an immediate response. It does not provide emergency help, live exercise supervision, personal training, medical or rehabilitation services, behavioral-health care, medical nutrition therapy, or live individualized Nutrition coaching.
Never send a password, full card number, authentication code, government identification, security answer, or detailed medical record. Use the signed-in Nutrition and privacy controls for Nutrition information instead of email.