Refund Policy

Eligibility

• The period begins at the successful initial charge for the applicable product and remains available through the corresponding timestamp 30 calendar days later.
• You may request a refund without proving Pike caused a particular outcome.
• The satisfaction guarantee applies once per customer for each product and does not reset through another account, cancellation, or later subscription.
• Exercising the satisfaction refund ends paid access to the refunded product.

What is not included

Renewal charges are not part of the introductory satisfaction guarantee, except where applicable law requires otherwise or where a duplicate charge or billing error occurred. Cancellation by itself does not create a refund and remains available independently.

How to request review

1. Sign in to your Pike account.
2. Open Support and Privacy Requests.
3. Choose Request refund review and complete fresh email verification.

Pike records the submission time and reviews the request against the governing purchase. Submission does not automatically approve or execute a refund. If a documented Pike service outage prevents submission near the deadline, contact Support for review of a documented grace exception.

After approval

An approved refund is returned through the original payment provider. Bank processing time can vary. Pike will record the outcome, end applicable paid access, and preserve records Pike must retain for financial, security, or legal purposes.